Privacy Policy
1. Purpose of this policy
Full Set Property Pty Ltd (ABN 54 703 636 926) (“we”, “us”, “our”) is committed to protecting the privacy of personal information we handle. This policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to this website, https://fullsetproperty.online, and to our property development and construction services.
2. What personal information we collect
The types of personal information we may collect include:
- your name, email address and suburb or project location;
- details you provide when requesting a quotation, enquiry or site assessment, including project briefs, plans and site details;
- records of our communications with you, including emails and enquiry forms;
- transaction and supplier records relating to the delivery of our services; and
- technical information such as IP address, browser type and pages visited, collected through cookies and analytics.
We do not knowingly collect sensitive information (such as health information) and ask that you do not send us sensitive information unless it is genuinely necessary for your project.
3. How we collect personal information
We collect personal information directly from you wherever practicable, for example when you complete our enquiry or quote forms, email us, or otherwise engage with our services. We may also collect information from third parties you authorise (such as architects, consultants or agents acting for you), from public records, and automatically through cookies when you browse our website.
4. Why we collect and use personal information
We collect, hold, use and disclose personal information for purposes including:
- responding to enquiries and preparing quotations and proposals;
- planning, developing, constructing and delivering property projects and related services;
- managing our relationship with you, including invoicing, contracts and project administration;
- complying with legal, regulatory, building and planning obligations; and
- improving our website, services and communications.
We will not use or disclose personal information for direct marketing unless permitted by the APPs, and you may opt out of marketing communications at any time by contacting us using the details below.
5. Disclosure of personal information
We may disclose personal information to:
- contractors, subcontractors, consultants and suppliers engaged on your project;
- professional advisers such as accountants, solicitors and insurers;
- our website hosting and analytics providers; and
- government authorities, regulators or courts where required or authorised by law.
Some recipients may be located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with this policy and the APPs.
6. Data security
We take reasonable steps to protect personal information from misuse, interference, unauthorised access, modification and disclosure. This includes secure storage practices, access controls and limiting access to personnel who need the information for their role. Personal information is retained only for as long as necessary for the purposes set out in this policy or as required by law, after which it is securely destroyed or de-identified.
7. Cookies and website analytics
Our website may use cookies and similar technologies to operate the site, measure traffic and improve user experience. You can configure your browser to reject cookies, although some features of the website may not function correctly as a result.
8. Access and correction
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to your request within a reasonable period. To make a request, please email us using the details below. We may need to verify your identity before releasing information.
9. Not applicable: our contact channels
To protect your privacy and keep a written record, we handle all privacy requests and enquiries by email only. Please contact us at ceo@fullsetproperty.online.
10. Complaints and breaches
If you believe we have breached the APPs or this policy, please lodge a complaint by emailing ceo@fullsetproperty.online. We will acknowledge your complaint, investigate it and provide a written response within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time to reflect changes in law, technology or our business practices. The current version will always be published on this page, together with the date of the most recent update.
12. How to contact us
For any privacy-related questions, access requests or complaints, contact:
Full Set Property Pty Ltd
ABN 54 703 636 926
Melbourne VIC
Email: ceo@fullsetproperty.online
Website: https://fullsetproperty.online